How quickly do you respond to calls in East Norwich?+
For active leaks or storm damage, we prioritize East Norwich calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through East Norwich.
Do you provide free, upfront pricing before starting work?+
We give every East Norwich customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Are you licensed and insured to work in East Norwich, NY?+
Yes — Big Toms Roofing is fully licensed to perform Storm Damage Roof Repair in NY, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What happens if my roof is leaking right now?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away — we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Can you help with my storm damage insurance claim?+
We regularly coordinate directly with insurance adjusters across East Norwich, NY and provide the photo documentation and scope reports they need to process claims efficiently.
How long does a full roof replacement take?+
Most residential replacements in East Norwich take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What roofing materials do you install?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
What kind of warranty comes with a new roof?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Can you inspect my roof before I buy or sell a home in East Norwich?+
Yes, we perform pre-purchase and pre-listing inspections throughout East Norwich with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Do you serve areas outside East Norwich too?+
We serve East Norwich and the surrounding communities throughout East Norwich, NY — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
